Town Square

Post a New Topic

Comcast Speed is Down all over Palo Alto

Original post made by alex, Midtown, on Mar 14, 2013

Comcast confirmed this to me. It may be intermittent, but now I don't think so. They called ME to replace two modems last week.

The tech came out not knowing anything about the modem replacement or anything else about the problem. I called their office and they didn't know anything.

I finally talked to a supervisor who confirmed a city wide problem not related to servers. So...

Comments (8)

Like this comment
Posted by We need a choice
a resident of Old Palo Alto
on Mar 14, 2013 at 3:30 pm

Not only is the speed S-L-O-W, it intermittently goes down completely. This is just unacceptable for a high-tech center like Palo Alto!

ComCast needs some competition, and Palo Alto needs some choices.

Like this comment
Posted by choice
a resident of College Terrace
on Mar 14, 2013 at 6:11 pm

You do have a choice. AT&T and others offer high speed internet via your phone lines. Some new startups are offering high speed internet over the air (for reasonable prices).

Like this comment
Posted by alex
a resident of Midtown
on Mar 14, 2013 at 7:24 pm


Comcast (and ATT) need to be broken up. Together they have a monopoly, in effect.
I can't remember the last time we broke a company up since we broke ATT up. Reagan etc... did a job on this country.

Like this comment
Posted by Roberto
a resident of Midtown
on Mar 15, 2013 at 8:49 am is a good option for DSL. The speeds aren't as fast as cable, but the price is much cheaper than AT&T. They don't cap your speeds - you get whatever you can get at your location. In my location, sadly that's only about 2.5mbps, but at least I'm not paying for 3, 6 or more but only getting 2. Plus, the phone service is a great value. They're headquartered up in the Santa Rosa area.

I agree the lack of internet choices is frustrating. I was thinking of trying cable for the faster speeds, but hearing this makes me want to reconsider!

Like this comment
Posted by anonymous
a resident of Duveneck/St. Francis
on Mar 15, 2013 at 2:48 pm

Haven't had any problems here in Duveneck/St. Francis neighborhood.

Like this comment
Posted by Professorville Resident
a resident of Professorville
on Apr 19, 2013 at 10:02 pm

My Comcast speeds have been painfully slow, and packet loss has been high, despite packet loss in my internal network being practically zero.

It is incredibly annoying that even bum-standard webpages are slow to load.

There is clearly something wrong with Comcast's service.
I wonder if the City can do something about it-- this has to be violating whatever contract they signed to get the right-of-way in the city...

Like this comment
Posted by Emerson St Resident
a resident of Old Palo Alto
on Mar 28, 2014 at 1:57 pm

Yep. I have had the same problem for a few weeks now on Emerson St. Intermittent dropping - recovery sometimes taking up to 30 seconds. Completely unworkable. :(

Like this comment
Posted by Mr.Recycle
a resident of Duveneck/St. Francis
on Mar 28, 2014 at 7:18 pm

Call or write the city council and urge them to move forward with Google Fiber. If nothing else, the threat will put pressure on Comcast to get its act together..

Don't miss out on the discussion!
Sign up to be notified of new comments on this topic.


Post a comment

Posting an item on Town Square is simple and requires no registration. Just complete this form and hit "submit" and your topic will appear online. Please be respectful and truthful in your postings so Town Square will continue to be a thoughtful gathering place for sharing community information and opinion. All postings are subject to our TERMS OF USE, and may be deleted if deemed inappropriate by our staff.

We prefer that you use your real name, but you may use any "member" name you wish.

Name: *

Select your neighborhood or school community: * Not sure?

Comment: *

Verification code: *
Enter the verification code exactly as shown, using capital and lowercase letters, in the multi-colored box.

*Required Fields

Fu Lam Mum shutters temporarily in Mountain View
By Elena Kadvany | 5 comments | 3,460 views

How Does Silicon Valley’s Culture Affect Your Marriage?
By Chandrama Anderson | 0 comments | 920 views


Best Of Palo Alto ballot is here

It's time to decide what local business is worthy of the title "Best Of Palo Alto" — and you get to decide! Cast your ballot online. Voting ends May 29th. Stay tuned for the results in the July 21st issue of the Palo Alto Weekly.