Town Square

Post a New Topic

How do you give feedback to restaurants?

Original post made by Nick, Downtown North, on Jan 26, 2009

I want to understand how people give feedback to their favorite small business.
Do you take the initiative and ask to talk to the owner or do you just post a review on some site?


[Portion removed due to promoting a website]

Comments (6)

Like this comment
Posted by anonymous
a resident of Duveneck/St. Francis
on Jan 26, 2009 at 12:55 pm

You write favorite "small business," then write "restaurant." I am not sure which is your focus.
In either case, I give positive feedback by patronizing the business again and again. I have given a huge amount of business to a particular dry cleaner over the years, for example.
If I have a terrible experience, like I have had at some PA restaurants, then the negative feedback is that I never return there.

Like this comment
Posted by anonymous
a resident of Duveneck/St. Francis
on Jan 26, 2009 at 12:57 pm

To elaborate, in my experience complaining at restaurants doesn't really resolve terrible service, so I take my business elsewhere. I certainly have received far superior service in other metropolitan areas in the U.S.

Like this comment
Posted by sally
a resident of Midtown
on Jan 26, 2009 at 1:30 pm

Go back frequently. Get to know the staff. Tell them how much you like the place.

Like this comment
Posted by MidtownMom
a resident of Midtown
on Jan 26, 2009 at 3:11 pm

Is this a genuine "I would like to know" question - or are you trying to get people to go to your website?

Like this comment
Posted by Jenna
a resident of Palo Alto Hills
on Feb 3, 2009 at 6:13 am

I just dont even waste my time giving feedback

Like this comment
Posted by Restauranteur
a resident of University South
on May 30, 2009 at 7:43 am

not sure what the original question and post was as it seems it might have been self-serving, and now dated, but... the best way to give feedback is to actually do it in person to the manager or owner. Some of us will go out of our way to make our business successful and will listen and either politely tell you that you have no idea what you're talking about, or make changes. In my restaurant we remove the food item from the tab if the customer complains (note: it makes us less willing to do that, if there's only a bit of food left and you said nothing the whole time!) Bottom line, open and honest communication.

Don't miss out on the discussion!
Sign up to be notified of new comments on this topic.


Post a comment

Posting an item on Town Square is simple and requires no registration. Just complete this form and hit "submit" and your topic will appear online. Please be respectful and truthful in your postings so Town Square will continue to be a thoughtful gathering place for sharing community information and opinion. All postings are subject to our TERMS OF USE, and may be deleted if deemed inappropriate by our staff.

We prefer that you use your real name, but you may use any "member" name you wish.

Name: *

Select your neighborhood or school community: * Not sure?

Comment: *

Verification code: *
Enter the verification code exactly as shown, using capital and lowercase letters, in the multi-colored box.

*Required Fields

Fu Lam Mum shutters temporarily in Mountain View
By Elena Kadvany | 5 comments | 3,460 views

How Does Silicon Valley’s Culture Affect Your Marriage?
By Chandrama Anderson | 0 comments | 920 views


Best Of Palo Alto ballot is here

It's time to decide what local business is worthy of the title "Best Of Palo Alto" — and you get to decide! Cast your ballot online. Voting ends May 29th. Stay tuned for the results in the July 21st issue of the Palo Alto Weekly.