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As court case closes, Pets In Need opens up about revamped protocols

Original post made on Aug 12, 2022

Pets In Need has issued a statement to help mend its relationship with the community now that a Santa Clara County Superior Court judge has ruled three of its workers were not negligent in the heat-related deaths of seven puppies.

Read the full story here Web Link posted Thursday, August 11, 2022, 4:20 PM

Comments (1)

Posted by Meme
a resident of College Terrace
on Aug 12, 2022 at 6:19 pm

Meme is a registered user.

It is interesting and troubling that only now is Pets in Need (PIN) looking at updating/establishing protocol and hiring and replacing staff. Before taking over Palo Alto Animal Services, PINs Redwood City location regularly traveled far and wide to pull animals from other shelters, so I wonder why they didn't already have safety and transportation policy in place.

More troubling is that when PIN won the contract to take over the Palo Alto shelter, they promised to provide the same services as Palo Alto Animal Services had - the then-director said he had a highly trained staff that was prepared to take over and provide identical services from "day one." And yet, here we are 3+ years later and there are still large holes in their promises.

• PIN promised low-cost spay/neuter (s/n), and immediately ceased s/n when they took over. They said they needed to build a new clinic, and calls from the public about when they'd open were met with "soon," "next summer," etc., and never given a definitive answer, and often an exasperated one. This was a much-needed service - PIN was doing s/n in their mobile van outside of the contracted cities - central valley, stockton, etc. A great service, yes, but they promised the same services as PAAS, and did not deliver.

• Low-cost shot clinic ceased when PIN took over, and was only recently started again (Feb 2022). Again, a much needed service, which could have easily continued in the outside parking lot while the clinic was being built.

• PIN will not take an animal that has even a fraction of an issue. Again, as a retail organization, they take only the most adoptable pets, but again, not the policy they agreed to when they won the PAAS contract.

I am sorry it took the death of 7 puppies for PIN to begin to understand what they promised when they won the contract. I feel like they never intended to provide the same services as PAAS as they promised, and sincerely hope Palo Alto will not continue to work with them.


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