Palo Alto Tailoring closed three years ago. Customers want their clothes back. | Town Square | Palo Alto Online |

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Palo Alto Tailoring closed three years ago. Customers want their clothes back.

Original post made on Feb 21, 2020

Customers of a Palo Alto tailoring business say they have been trying to get their clothing back for nearly three years, but the doors of Palo Alto Tailoring remain tightly shut, leaving them staring longingly through the glass doors.

Read the full story here Web Link posted Friday, February 21, 2020, 7:41 AM

Comments (25)

36 people like this
Posted by Weird
a resident of Barron Park
on Feb 21, 2020 at 9:29 am

Can't they consider the items stolen, get a court order to unlock the door and get their stuff back?


25 people like this
Posted by Another Way
a resident of Old Palo Alto
on Feb 21, 2020 at 10:51 am

[Post removed.]


13 people like this
Posted by Yah
a resident of Adobe-Meadow
on Feb 21, 2020 at 11:07 am

Property destruction is always the best way to get what you want.
Then you can pay the fines and repairs after they catch you; here's your sweater though, LOL.
Brilliant plan based on risk/reward, simply brilliant.


17 people like this
Posted by AD
a resident of Barron Park
on Feb 21, 2020 at 11:20 am

if you are interesting in getting your goods back too, please email: paloaltotailoring@yahoo.com


13 people like this
Posted by pup
a resident of Green Acres
on Feb 21, 2020 at 11:42 am

[Portion removed.] I heard through a neighbor that the owner became ill [portion removed.]. It's unfortunate circumstances all around but advocating damaging property is ridiculous.


18 people like this
Posted by Civility, please.
a resident of Another Palo Alto neighborhood
on Feb 21, 2020 at 12:43 pm

The rule of law, when it is supported by the majority of us, keeps our society and economy stable, healthy and functional.

There is a legal path toward getting these things back. Small claims court is the way to go.

Let's all behave like adults, communicate and behave in ways that models civil behavior and maintains a healthy society to pass on to our children and grandchildren. Some of these posts are truly appalling. Please model more self-discipline and maturity in this public forum. If it was your intention to be funny, you totally missed the mark.


17 people like this
Posted by Prop 47
a resident of Barron Park
on Feb 21, 2020 at 1:04 pm

Unless your shirts are worth more than $950, you’re not going to see them again. Unless you search for them on Craigslist.

Prop 47 keeping our neighborhoods safe!


15 people like this
Posted by sabra chartrand
a resident of Old Palo Alto
on Feb 21, 2020 at 1:53 pm

Your quotes from Barry Hines should be in the third or fourth paragraph of this story. They don't resolve the issue, but his response should be at the top, not tacked to the end.


17 people like this
Posted by Just Gotta Poke Around
a resident of Barron Park
on Feb 21, 2020 at 2:22 pm

> Unless your shirts are worth more than $950, you’re not going to see them again. Unless you search for them on Craigslist.

^^Also consider checking Goodwill or the Salvation Army.


12 people like this
Posted by Pam
a resident of Charleston Gardens
on Feb 21, 2020 at 2:30 pm

Why not call a locksmith, have the locksmith open the door without damaging anything and the go in a find your things?

Have the locksmith re-lock the door so nothing is damaged or stolen.


23 people like this
Posted by Just Gotta Poke Around
a resident of Barron Park
on Feb 21, 2020 at 2:35 pm

>>> quote: "Why not call a locksmith, have the locksmith open the door without damaging anything and the go in a find your things?"

^^^Because that would be considered breaking & entering. DUH


14 people like this
Posted by Let it go
a resident of Fairmeadow
on Feb 21, 2020 at 3:13 pm

To me, it seems like a waste of time and resources to take someone to court over used curtains and t-shirts even if it's just on principle. :)


19 people like this
Posted by Barron
a resident of Barron Park
on Feb 21, 2020 at 3:58 pm

My niece had to get a new dress altered that she was planning to wear for a friend’s wedding. The shop closed and we never heard from the lady. We could see the dress hanging on a rack. Luckily, one day as I was driving by, I noticed that the shop was open. I stopped and spoke to the owner and got the dress back. It had been altered. The owner apologized and refused any money for the work she had done. She wasn’t very forthcoming about the reason for closing the shop. But hinted at some problems. I did not press her for details.


10 people like this
Posted by Shonda
a resident of Mountain View
on Feb 22, 2020 at 5:50 am

” We got money for wars but can't feed the poor ”


18 people like this
Posted by Obviously
a resident of Old Palo Alto
on Feb 22, 2020 at 6:39 am

[Post removed.]


34 people like this
Posted by Agape
a resident of Barron Park
on Feb 22, 2020 at 7:26 am

In this era of attack journalism and where tweets rain down upon us without consideration of basic human decency, I would ask that the editor, author and my fellow Barron Park neighbors who have been so well comforted and taken care of for decades exercise their humanity and ask yourselves not when you can recover your belongings but rather how you can return the comfort we got from Sep Hines and help her through whatever unfortunate circumstance has befallen her.

When my family arrived in Barron Park 15 years ago, we were also immigrants and did not know anyone and longed for home. Now BarronPark is our home, in no small part thanks to people like Sep Hines and others who give so much to this community.

The story could have noted that Sep Hines was an immigrant to our country from war torn Korea, and had overcome childhood polio, abuse, domestic violence and poverty to achieve the dignity of her own small business. Having overcame so many struggles, despite her short height, Sep towered above our community. When we first ventured into her store to them a dress all those years ago, Sep made us feel welcome. She told the mother of our family that she was beautiful, and the father that the mother found him handsome. She made clothes for the children out of kindness.

Filled with strength and love for humanity, Sep is a devout Catholic. Despite having only one son and no other family in the are, she allowed her son to be called to seminary, and he now pastors in a neighboring community. While she will never have grandchildren, she considers the rectory where her son lives to contain all of her children.

When we lost a job, a family member or had a bad day, Sep was there to comfort us and make us feel like we looked our best.

Sep Hines is a wonderful and kind person, and if she has not been able to come to the store, open the doors, and complete the many orders and return belongings, I am quite sure that it is not part of a scheme to profit from the Barron Park family that she cared for so well for so many years, but because something has prevented her.

While we may not know where it is, I am hoping that readers of this post will reconsider their frustration and reach out to Sep and offer a hand, as she had to all of us for so many years.


24 people like this
Posted by Bro seriously?
a resident of another community
on Feb 22, 2020 at 9:59 am

Some blackout drapes and 3 t-shirts. This has caused several people to stress over them for 3 YEARS. W. T. F?

I lost virtually EVERYTHING when my family's home was destroyed in a flood. I understand that we get emotionally invested in our stuff, but it can vanish in a moment. Let it GO.

The epitome of First World Problems


16 people like this
Posted by A
a resident of Barron Park
on Feb 22, 2020 at 10:02 am

The smart thing to do for Sep would be for her to find someone to act as intermediary, advertise when she will be open, and then open the shop for people to recover their items. Document items given back and then take the rest to Goodwill. Of course advertise the opening and exchanging with lots of notice. That way everyone will just get off her back.


15 people like this
Posted by Sheesh
a resident of Duveneck/St. Francis
on Feb 22, 2020 at 10:13 am

The simplest thing would be to open for a week so customers could get their clothes back. Then take other appropriate steps such as selling the business or facility. If one needs the money, these steps would advance things. Sorry if illness has affected someone, of course.


15 people like this
Posted by The award fits to....
a resident of Another Palo Alto neighborhood
on Feb 22, 2020 at 11:22 am

LOL. I guarantee this story will win an award at the next local newspaper award event. Such a Palo alto story. The humanity. And what about the picture? Did the photographer happen to drive by when the two women happened to be outside or was it a posed photo?


11 people like this
Posted by TimR
a resident of Downtown North
on Feb 22, 2020 at 12:42 pm

I doubt anyone would want clothes that have been sitting for three years in a stuffy, locked store. Not to mention they might be a little out of style by now. Best to just write them off an buy something new. And if you're looking for someone to do simple tailoring, I highly recommend An at Elite Cleaners on University. She's been doing alterations for me for two decades now, and she's very good. Plus, she always gives you clothes back!


24 people like this
Posted by relentlesscactus
a resident of another community
on Feb 23, 2020 at 2:31 am

I love the shamers! Shaming those who lost their clothes. And the sob story. Seriously, someone can't meet them at the store for five minutes?


30 people like this
Posted by relentlesscactus
a resident of another community
on Feb 23, 2020 at 10:20 am

The thing that seems lost here is that the owners are still paying rent. Those with clothes inside are lucky the clothes are still there; but rightfully, I'd be concerned the place goes full belly up and the clothes end up in a dumpster. Those defender the owner may be correct that they are decent people, but in three years, actually three years AGO, the husband could have returned a call, met the people at the shop and returned the items, even if in original condition -- like one hour of work for them. Something is very off here. Those dismissing this as 'first world problems', well, very true, but also very judgemental of you. There is nothing minor in the concept of holding someone's property, breaking the intent of contract, or the owners not taking even the smallest effort to correct a easily fixable issue. Go customers!


5 people like this
Posted by Lookitup
a resident of Mountain View
on Feb 26, 2020 at 5:49 pm

In response to "relentlesscactus" if you search the names of the owner and her husband, you will see that there appears to be a money issue. Why do you think the owner is still paying rent on the shop? I highly doubt she is. Did you check with the property management company?

I think the most likely scenario is that the building will one day be sold and demolished or re-rented and all the goods inside taken to the dump. It seems unlikely that most of these people will be getting their items back - unless they pick the lock and retrieve them.


5 people like this
Posted by A
a resident of Barron Park
on Feb 26, 2020 at 7:14 pm

Small claims court. That is the answer.


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