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Palo Alto, Mountain View and Los Altos launch joint dispatch system

Original post made on Mar 24, 2014

After two years of planning, Palo Alto, Mountain View and Los Altos police departments last week officially rolled out a joint dispatch system, a virtual consolidation that allows all three cities to immediately share information, dispatch calls and communicate with first responders across city boundaries.

Read the full story here Web Link posted Monday, March 24, 2014, 9:56 AM

Comments (7)

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Posted by Wayne Martin
a resident of Fairmeadow
on Mar 24, 2014 at 10:28 am

According to the article, the system helps to coordinate department communications and resources during joint mutual aid situations, but what about the rest of the time? Can the call routing for any one of the City's emergency response operators be transferred to another city's call center? Does the functionality exist to allow, for instance, to consolidate the calls into a single call center, so that one, or more, of the existing centers can be shut down?

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Posted by Resident
a resident of Another Palo Alto neighborhood
on Mar 24, 2014 at 11:46 am

It makes sense for all this sort of cooperation between the 3 cities - and probably more cities too. We need to cut the expenses of admin and technical equipment by sharing as much as possible. We don't need 3 police chiefs either or too many other top jobs - too many chiefs and not enough Indians.

Let's get streamlining our police departments more.

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Posted by Tim
a resident of Mountain View
on Mar 24, 2014 at 1:13 pm

Maybe it's time to merge both the Palo Alto Fire and Mt. View Fire Departments. Close some stations and less management. Other cities have done this with great results.

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Posted by Joe
a resident of Barron Park
on Mar 24, 2014 at 1:48 pm

> Maybe it's time to merge both the Palo Alto Fire and Mt. View Fire Departments.

Combining or sharing some fire operations, training and management seems to make sense. I'd guess they're waiting to see what will happen with PAFD's (now up for renewal) contract with Stanford before deciding what the next steps will be.

As an outsider, the new Intergraph system is a step backward. The link between PAFD's CAD and sites like (Web Link) has been broken since the upgrade on March 18th. The public police logs for Los Altos and Mountain View are also missing a lot of details that were included with the old logs. I surprised that nobody at the Weekly cares.

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Posted by Question
a resident of Another Palo Alto neighborhood
on Mar 24, 2014 at 1:57 pm

Is the direct Palo Alto Police Emergency line still the same? (The non-911 line?)

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Posted by LosAltosHills
a resident of Los Altos Hills
on Mar 24, 2014 at 2:32 pm

So ... I wonder how LAH fits into all this? We often get shunted from one jurisdiction to the next. In addition to the three cities discussed here, there's also Santa Clara county and CHP. Depending on precisely where you are, it could be a different jurisdiction and personally I've had the experience more than once of going in a circle as everyone points the finger at someone else. Awkward, it is.

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Posted by Bill
a resident of Community Center
on Mar 24, 2014 at 2:40 pm

The PAPD non-emergency (650)-329-2413 number worked on Saturday. Not sure which agency answered, but they handled the call.

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