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Satura Cakes - quite terrible

Original post made by Marcello, Midtown, on Aug 8, 2006

I'll remember this place as where I was served the worst hot chocolate ever. First it was not hot, it was barely warm. Second, I would hardly call that chocolate, it was more like Nesquik powder.
The cakes were way below average.
And it's expensive too.
For those who don't mind going to downtown Los Gatos, I would recommend Fleur de Cocoa instead.

Comments (12)

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Posted by wendy
a resident of Downtown North
on Aug 11, 2006 at 6:10 pm

I am all for fine pastries but $2.50-3.00 for a donut come on. This is a new business for PA. I do realize that they have other stores but because you are new, how about some free samples people. I decided to buy some donuts and take them to a co workers for breakfast on day, $24.00 for 8 donuts. Since when is flour and sugar so expensive? maybe I'm in the wrong line or work, or maybe a big huge sucker. Krispie Cream rocks! sorry, I don't see any value to spending more for this place, the customer service sucks and the pastries are soooooo average. What a rip!!!
So not worth the money! I am an avid traveler and dining connoisseur. I will spend a good dollar for something I feel is quality in addition premium service and this is a waste of time and money. I'm sure they will do ok, Palo Alto has enough tourists with a sweet tooth to keep the rent paid. I won't be back.

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Posted by Sweet Tooth
a resident of Old Palo Alto
on Aug 15, 2006 at 8:31 am

Way too expensive and not worth the money. You're right, sugar and flour is not that expensive. I realize downtown rents are high, but don't insult us with your expensive, not so worthy pastries. Take this back to Japan or Europe it just does not taste good! Costco cakes and pastries taste better than this!

Also, agree, their customer service is non exsistent. How about a sample before we pay those ridiculous prices. They are probably afraid that if they give samples customer will discover their stuff is tasteless!

I give it a 2 on a scale of 10 --Disappointing!!!

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Posted by JustSomeone
a resident of another community
on Aug 15, 2006 at 9:28 pm

I lived in Japan for awhile. I was frequently "tricked" by beautiful cakes and pastries that were neither rich nor sweet.

The Japanese just prefer precision prepared cakes and pastries that are not too heavy, too rich or too sweet, but made to exact standards.

They're thinner and live longer, too.

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Posted by palygirl
a resident of Downtown North
on Aug 20, 2006 at 6:46 pm

I LOVE this place!!! When I went in, they were so friendly. The desserts are on the high end price wise, but worth it! I highly recommend trying their cream puffs - they are to die for. I was really suprised to see other people didn't like it - people should definitely go down and try it out for themselves.

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Posted by paly resident
a resident of Old Palo Alto
on Aug 20, 2006 at 8:50 pm

I go to satura with a friend from japan. She loves the cakes and says they are true to ginza style. she always buys extra creampuffs and takes them home.

this place is very good and one of very few dessert places in the area. the prices weren't offensive. compared to the price of dinner in the area it was very reasonable.

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Posted by Soft Target
a resident of South of Midtown
on Aug 22, 2006 at 6:30 pm

The caramel eclairs are great!

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Posted by Ronbo
a resident of Midtown
on Aug 22, 2006 at 8:11 pm

For the best hot chocolate try Coupa on Emerson just off University downtown. It's smooth, rich, hot and not too sweet; so I add sugar. But, it's expensive ($3.78 for a medium). Ask for regular unless you like your chocolate pepper spicy.

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Posted by c
a resident of Crescent Park
on Sep 3, 2006 at 9:33 pm

Satura Cakes is definitely not for everyone. If you're looking for rich and sweet, you'll have better luck with the American style cakes at Prolific Oven. Satura is more of a light and fresh aesthetic with a lot more subtlety. Prlific also makes nice French-recipe cakes that fall between the American and Japanese cakes in terms of richness and sweetness. I love both bakeries, and if I'm looking for chocolate fudge cake, the more delicate green tea and fruit flavors just aren't going to do the trick.

I agree with Ronbo about Coupa's hot chocolate. They also have awesome chai.

Marcello, if you really hated the not-so-hot chocolate, maybe you could (politely) ask for a refund. I've found the Satura staff to be very gracious and accommodating.

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Posted by Claire
a resident of South of Midtown
on Sep 10, 2006 at 4:32 pm

Today was my first visit to Satura Cakes. They offered me a delicious sample--chocolate banana cake. The mini chocolate croissant was fantastic. The doughnut was exactly the same as the inexpensive ones on the Ming's dim sum carts--yum. The cream puff was hockey-puck hard with an okay filling.

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Posted by Sara
a resident of Another Palo Alto neighborhood
on Mar 8, 2007 at 2:48 pm

A friend from Japan brought the most delicious crispy pastry rolls filled with a cream (either strawberry or banana-chocolate)from Satura. They were so good that I still lick my chops a whole 2 days after having had the first one. I would definitely buy there when I need pastries next time.-YUM!!

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Posted by Daniel Craig
a resident of Palo Alto Hills
on Jul 26, 2007 at 2:48 pm

The pastries are good but way over priced. They say you get what you pay for but for what they charge it better be heaven and at best it's above average.

Like this comment
Posted by picky
a resident of another community
on Aug 10, 2007 at 2:32 pm

When I went to Los Altos' one the first time, I had a nice service. So I went there again last week. None of workers I saw before was there. Only 2 guys were working, one of them who had angry, irritated and big attitude let us wait soooo long, but he said nothing. He was just looking at our face without smile, and didn't look like treating us as customers. Coffee smelt dirty and disgusting, so we asked another worker to smell and he gave us back money. A woman who looked like a manager was next to him. However, she didn't apologize to us. It takes almost 30 minutes from our home by car. I just found another location in Palo Alto. Thank you God!

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