Glassy, glossy Quattro | October 21, 2011 | Palo Alto Weekly | Palo Alto Online |

Palo Alto Weekly

Eating Out - October 21, 2011

Glassy, glossy Quattro

Four Seasons' East Palo Alto restaurant is polished, contemporary and dazzling

by Dale F. Bentson

The Quattro restaurant at the Four Seasons Hotel in East Palo Alto is exactly what one would expect from one of the world's leading hoteliers: stellar wine list, impeccable service and sophisticated food created by an accomplished chef. It also has tariffs that are on the high side but not absurd.

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Posted by daisyk
a resident of Palo Alto Hills
on May 4, 2015 at 11:55 pm

I have been to this restaurant many times with my dog, a small beagle. When making the reservation, I always ask if I could bring my beagle and have always been told yes. I have been here over 20 times and today, when I called to make a reservation, the manager, Leslie, told me that their policy allows only service animals in the outdoor/patio dining area. I asked why this was the case as I have been here many times before, brought my pet and have seen countless others dogs with their owners dining outside. She said, "this is our restaurant and we can make the rules as we see fit."

I said, "So, if I came to your restaurant, valeted my car, and wanted to dine outside with my dog, as I have done so many times in the past, you would kick me out?"

Leslie Manager, "Yes. I would advise you to leave and tell you that only service animals are allowed."

Me: "Shouldn't you communicate this to your staff instead of having different answers as to yes or no to bringing an animal? All of them who answered the phone say yes, bring your dog! You say no. So, why should I be kicked out and punished for a lack of training, NOT having a uniformed answer per call regarding bringing your pet to dine outdoors? Also, every restaurant in the Bay Area, that have a closed door, outside eating/patio area are all pet friendly. What makes it that your restaurant is not when there are enclosed doors separating the restaurant from the outside dining area?"

Leslie Manager: "It is not my concern what other restaurants do. This is our own establishment and we are free to make and enforce our own rules."

[Portion removed.]

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