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In Palo Alto, new digital tools aim to bridge the divide between City Hall, residents
IT project managers Joel Dino, right, and Todd Henderson, center, work at their new desks on the second floor of City Hall as Henderson talks to Jim Fleming of the utilities department before a meeting on Feb. 17. The new open-desk space features drawers covered with padded fabric to encourage impromptu meetings and collaborations within the department. Photo by Veronica Weber.

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