News

Power restored after outage across Palo Alto Saturday

About 7,000 customers affected by outage at its peak

Power was restored around 7 p.m. Saturday to the 7,000 customers across Palo Alto who lost service shortly before 5 p.m. after an undetermined problem at the Park Boulevard substation, according to Palo Alto Utilities.

According to the city's Utilities Outage map, several thousand customers in ZIP codes 94301 and 94306 lost service.

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Power restored after outage across Palo Alto Saturday

About 7,000 customers affected by outage at its peak

Uploaded: Sat, Mar 27, 2021, 6:16 pm
Updated: Sat, Mar 27, 2021, 7:11 pm

Power was restored around 7 p.m. Saturday to the 7,000 customers across Palo Alto who lost service shortly before 5 p.m. after an undetermined problem at the Park Boulevard substation, according to Palo Alto Utilities.

According to the city's Utilities Outage map, several thousand customers in ZIP codes 94301 and 94306 lost service.

— Palo Alto Weekly staff

Comments

Nisim
Registered user
Southgate
on Mar 27, 2021 at 6:50 pm
Nisim, Southgate
Registered user
on Mar 27, 2021 at 6:50 pm

POWER OUT ON 315 STANFORD AVE AND ALL NEIGHBORING HOUSES TOO
NO ANSWER AT CITY POWER OUTAGE REPORT LINE! PA POWER OUTAGE MAP WASN'T WORKING UNTIL AN HOUR AGO! POWER HAS BEEN OUT FOR 3 HOURS NOW. ON PASSOVER EVE.
THIS IS PA FOR YOU. WHO ALLOWED PA TO TAKE OVER POWER SEVICES AND CHARGE US EXTRA FOR IT?


marc665
Registered user
Midtown
on Mar 27, 2021 at 7:28 pm
marc665, Midtown
Registered user
on Mar 27, 2021 at 7:28 pm

Power went out at 5:00pm. Immediately tried calling utilities number, every time I pressed "1" I was disconnected, tried 20 times. Then got busy signal. After 15 minutes find reached someone who said "We know power is out".

Nothing on twitter, facebook or nextdoor for more than an hour. What is the point of this if the city can't respond. Let's fire the city manager and the utilities manager. I'm sure they will have lots of excuses why things didn't work and if we only give them more time, people and money they will fix things.

Things happen, I understand that. I am not complaining out what happened at the sub-station (that is for another rant) but if they city can't handle something as simple as keeping residents informed about a power outage then they wont be able to handle any real emergency or disaster.

/marc


Samuel L
Registered user
Duveneck/St. Francis
on Mar 27, 2021 at 8:01 pm
Samuel L, Duveneck/St. Francis
Registered user
on Mar 27, 2021 at 8:01 pm
Bystander
Registered user
Another Palo Alto neighborhood
on Mar 27, 2021 at 8:04 pm
Bystander, Another Palo Alto neighborhood
Registered user
on Mar 27, 2021 at 8:04 pm

Substation Problem. Hmmm. What could that mean. At least it is different from a mylar balloon, goose, seagull, squirrel, hanging branch. Does a substation problem mean it flew a fuse? Or someone accidentally pulled the wrong switch?

I'm not sure, but I would love to find out exactly what this problem was and how it was fixed? I wait with bated breath. I am sure we will be told sometime.


Ben
Registered user
Fairmeadow
on Mar 28, 2021 at 9:03 am
Ben, Fairmeadow
Registered user
on Mar 28, 2021 at 9:03 am

Makes me wonder how secure the infra is in Palo Alto. How easy is it for an outsider to make changes/disrupt power? The lack of communication and blunt responses don't sound very promising.


marc665
Registered user
Midtown
on Mar 28, 2021 at 9:30 am
marc665, Midtown
Registered user
on Mar 28, 2021 at 9:30 am

@Samuel L. The reason I have a backup generator, gas heat, hot water and stove is that you can't depend on Palo Alto Utilities. The idea of getting rid of natural gas appliances and trusting that we will have a dependable supply of electricity has been shown not to be the case.

And now that there will be restrictions on using electricity between 4 and 9 pm because of shortages should make people question the rush to solar and wind. I'm all for renewable power, but the the short sighted, lack of planning will turn us into a third world country where we have daily rolling blackouts.

/marc


PA Community Advocate
Registered user
Another Palo Alto neighborhood
on Mar 28, 2021 at 9:37 am
PA Community Advocate, Another Palo Alto neighborhood
Registered user
on Mar 28, 2021 at 9:37 am

Never had a professional interaction with Palo Alto Utilities. Spotty reliability record and absurd overcharges. Where is the accountability?


Brendan
Registered user
South of Midtown
on Mar 28, 2021 at 4:20 pm
Brendan, South of Midtown
Registered user
on Mar 28, 2021 at 4:20 pm

PA Utilities needs improvement, the undergrounding plan is silly and the outages need to be reduced, but...I'd take them every day of the week and twice on Sunday if the other option is PG&E (plunder, gouge, and extort).

Basically, the grass ain't greener with PG&E in your neighborhood.


Bystander
Registered user
Another Palo Alto neighborhood
on Mar 29, 2021 at 3:01 pm
Bystander, Another Palo Alto neighborhood
Registered user
on Mar 29, 2021 at 3:01 pm

Any more information about what exactly happened in this substation to cause this? Calling it a substation problem without more details sounds as silly as blaming a squirrel for running along the powerlines.

More info please.


FranklinS
Registered user
Barron Park
on Mar 29, 2021 at 3:47 pm
FranklinS, Barron Park
Registered user
on Mar 29, 2021 at 3:47 pm

I'm grateful every day that we have a local utility instead of PG&E (which I used to Nickname "PiGgiE" for their greed and poor service when I lived elsewhere.
That said, CPAU can always be better,and I was certainly puzzled by all the stoplights that were out (but buildings seemed to have lights etc. on).
Glad they got it back up and running.


Online Name
Registered user
Embarcadero Oaks/Leland
on Mar 29, 2021 at 4:36 pm
Online Name, Embarcadero Oaks/Leland
Registered user
on Mar 29, 2021 at 4:36 pm

These repeated outages and customer service failures make me wonder how CPAU can even think they can develop and run a Fiber-to-The House business. Also, only ONE friend has been notified about what hoops we have to jump through to get our refunds from the class action lawsuit from their "overcharges" and trust me, I've asked.


Bystander
Registered user
Another Palo Alto neighborhood
on Mar 30, 2021 at 5:37 pm
Bystander, Another Palo Alto neighborhood
Registered user
on Mar 30, 2021 at 5:37 pm

As of Tuesday, 5.30 pm, we have not been given any more information about the nature of the problem at the substation. This is not acceptable. Is this software problem? Is this hardware problem? Is this human error?

We as customers deserve more information. Investigative journalists should not accept this substation problem excuse.


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