She is finding that there is not a UPS Store as she goes through her experience. Shipping stuff and traveling around the country is not like the States. I think it's great that she is learning how things work or do not work elsewhere as part of her college experience.
She is a student at Middlebury College, which has numerous foreign language programs for its students around the world, including Egypt.
The College is trying to get their students out of Egypt, and in the meantime, the students are confined to their hotel.
This real world stuff, not along the lines of this rarefied environment we have in this part of the world.