Town Square

Post a New Topic

Broken pipe leaves 100 in Midtown without water

Original post made on Apr 19, 2013

A water main break in midtown Palo Alto in the area of Middlefield Road and Sutter Avenue early this morning left about 100 customers without water.

This story contains 142 words.

If you are a paid subscriber, check to make sure you have logged in. Otherwise our system cannot recognize you as having full free access to our site.

If you are a paid print subscriber and haven't yet set up an online account, click here to get your online account activated.

Comments (6)

Like this comment
Posted by Midtown residient
a resident of Midtown
on Apr 19, 2013 at 10:05 am

@10.04 am: no water yet.

Like this comment
Posted by resident
a resident of Midtown
on Apr 19, 2013 at 10:52 am

PAU says the pipe was fixed at around 10am. Needs a few minutes to get pressure back up.

Like this comment
Posted by midtown resident
a resident of Midtown
on Apr 19, 2013 at 11:46 am

It is 11:40 and we are getting lots of stories but no water. Originally it was supposed to be back on at 4:30 am. Hard to believe, but true.

Like this comment
Posted by Midtown resident
a resident of Midtown
on Apr 19, 2013 at 11:56 am

12 pm: no water. How can we cook, drink and use bathroom. They said it would be back early morning so i did not store any water

Like this comment
Posted by Debra Katz
a resident of Downtown North
on Apr 19, 2013 at 12:42 pm

Just to clear up some confusion in the comments above...

There was a planned water stoppage in the night to allow required routine valve maintenance---this work was scheduled then so as to minimize disturbance to customers. Water was expected to be restored by 4:30am. However, just as the work was being completed, the main burst occurred, leading to an UNPLANNED water service stoppage while the broken main was being repaired.

Initially we reported that repairs would be completed by 9:30am, and they were...but as the article above explains, the process to restore each customer's water supply takes time and depending on their location, some customers are having to wait longer to get their service restored. We have diverted all available crews to the task of restoring service and are working as quickly as humanly possible to get the job done. We realize being without water is a great inconvenience.

Debra Katz
Utilities Communications Manager

Like this comment
Posted by Social Butterfly
a resident of Green Acres
on Apr 20, 2013 at 2:50 am

So I suggest you think about when and if we loose water when the pending earthquake should hit someday.....Our utility department can only do so much so fast...

Don't miss out on the discussion!
Sign up to be notified of new comments on this topic.


Post a comment

Posting an item on Town Square is simple and requires no registration. Just complete this form and hit "submit" and your topic will appear online. Please be respectful and truthful in your postings so Town Square will continue to be a thoughtful gathering place for sharing community information and opinion. All postings are subject to our TERMS OF USE, and may be deleted if deemed inappropriate by our staff.

We prefer that you use your real name, but you may use any "member" name you wish.

Name: *

Select your neighborhood or school community: * Not sure?

Comment: *

Verification code: *
Enter the verification code exactly as shown, using capital and lowercase letters, in the multi-colored box.

*Required Fields

Sam's Chowder House Palo Alto to become burger chain
By Elena Kadvany | 25 comments | 12,259 views

Sing and celebrate
By Sally Torbey | 7 comments | 636 views


Palo Alto Weekly Holiday Fund

For the last 23 years, the Palo Alto Weekly Holiday Fund has given away more than $4 million to local nonprofits serving children and families. When you make a donation, every dollar is automatically doubled, and 100% of the funds go directly to local programs. It’s a great way to ensure your charitable donations are working at home.